Refund Policy

This Refund Policy explains how cancellations, reservation changes, and refunds work for Arrivd beach day bookings. It is incorporated into our Terms & Conditions.

Arrivd uses a two-step payment process: your card is authorized at checkout, and payment is captured only after we confirm your reservation. Until capture, you have not been charged.

If you cancel before we confirm your reservation, or if we decline your request, any authorization on your card is released and you are not charged.

Authorization releases are handled by your bank and may take several business days to appear on your statement.

Once we confirm your reservation and capture payment, the following cancellation windows apply based on the scheduled arrival date and time shown in your confirmation:

• 72 hours or more before arrival: full refund of the captured reservation amount.
• Between 24 and 72 hours before arrival: 50% refund of the captured reservation amount.
• Less than 24 hours before arrival, no-show, late arrival that results in cancellation, or failure to be present at your pin for setup: no refund.

Date, time, package, or location changes are subject to availability and must be requested by email at hello@witharrivd.com.

Approved changes made at least 72 hours before arrival are free when availability allows. Changes requested within 72 hours of arrival may incur a change fee or be treated as a cancellation and rebooking under Section 3.

If we cancel or cannot safely deliver service because of weather, beach conditions, access restrictions, or other safety concerns, you may choose a full refund or a credit toward a rescheduled date within 90 days, at your option unless otherwise required by law.

If you choose to end your session early because of personal preference after service has begun, no refund is due except where required by law.

If we cancel a confirmed reservation for reasons within our control before service begins, you will receive a full refund of captured amounts.

If cancellation results from your breach of our Terms & Conditions (including late arrival, late departure, unsafe conduct, or failure to cooperate with setup or breakdown), no refund is required except where mandated by law.

Charges for lost, stolen, or damaged equipment are separate from reservation refunds and are governed by our Terms & Conditions.

Equipment charges are not refundable once assessed, except where we determine a charge was made in error.

If a reservation paid with a promo code is refunded, only the amount actually captured from your payment method is refunded. Promo value is not cash redeemable.

Promo codes cannot be reissued for cancelled reservations unless we choose to do so in writing.

Email hello@witharrivd.com with your name, reservation date, and reason for the request. We will confirm eligibility under this policy and respond within two business days.

Approved refunds are returned to the original payment method. Processing typically takes 5–10 business days after approval, depending on your bank or card issuer.

Please contact us before initiating a chargeback so we can review your reservation in good faith. Filing a chargeback without first attempting resolution may result in suspension from future bookings.

If a chargeback is resolved in our favor, you remain responsible for amounts owed under our Terms & Conditions, including equipment charges where applicable.