Terms & Conditions

These Terms & Conditions ("Terms") govern your reservation request, checkout, and use of beach day services provided by Arrivd ("Arrivd," "we," "us," or "our") in San Juan, Puerto Rico.

By submitting a reservation request, completing Stripe Checkout, or using our equipment or services, you agree to these Terms and to our Refund Policy. If you do not agree, do not complete checkout or use our services.

If you are booking on behalf of a group, you represent that you have authority to bind every guest in your party to these Terms.

Arrivd provides beach day services in San Juan, including preparing your spot before you arrive, use of equipment during your reserved beach day, and breakdown and pickup when you leave.

Your reservation includes the package, add-ons, arrival window, and breakdown time shown at checkout. We may adjust timing for safety, weather, beach access, or operational reasons and will communicate material changes when possible.

Submitting a reservation is a request, not a confirmed booking. When you complete checkout, your payment method is authorized for the total shown. We capture payment only after we confirm your reservation.

If we decline or cannot fulfill your request, the authorization is released and you are not charged.

Prices, packages, add-ons, taxes, and fees are those displayed at checkout unless we notify you of a permitted change before capture. Promo codes are subject to their stated limits and cannot be combined unless we expressly allow it.

You authorize Arrivd to charge the payment method used at checkout for confirmed reservations, approved post-reservation equipment charges, and other amounts you owe under these Terms.

You must arrive within the arrival window you select at booking and be available at your pinned beach location for setup.

Your session ends at the breakdown time associated with your booking (typically 5:30 PM for standard sessions, or 7:30 PM when Golden Hour is included). You must vacate the setup area and make equipment accessible for breakdown by that time.

If you arrive late, fail to respond to arrival communications, or are not present at your pin when our team arrives, we may cancel or shorten your reservation without refund of any captured payment, release any uncaptured authorization, or charge a partial fee to cover costs we incur.

If you remain at or around the setup after your scheduled breakdown time without our written approval, we may charge late-departure fees, cancel future reservations, remove equipment, and bill you for any resulting loss or damage.

Extensions are not guaranteed and require our advance approval. Additional fees may apply.

When we complete setup, you must inspect all equipment before use and immediately notify our on-site team of any missing items, damage, defects, or safety concerns.

If you do not report an issue at setup, you accept the equipment as delivered in good working condition for your session, except for damage or loss that could not reasonably have been identified during setup inspection.

Our team may document setup condition with notes or photos. That record may be used to assess later claims regarding equipment condition.

Beach activities and use of outdoor equipment involve inherent risks, including sun exposure, heat, sand, water, uneven surfaces, wildlife, weather changes, and injury from moving or adjusting equipment such as canopies, chairs, tables, coolers, speakers, and accessories.

You voluntarily assume all risks of injury, illness, property damage, or loss arising from your beach day, your location choice, your conduct, and your use or misuse of equipment, except to the extent caused by our gross negligence or willful misconduct where such limitation is not permitted by law.

To the fullest extent permitted by applicable law, you release and hold harmless Arrivd and its owners, officers, employees, contractors, and agents from any claims, demands, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Personal injury, illness, or death connected with your use of Arrivd equipment or participation in your beach day, except where caused by our gross negligence or willful misconduct where such limitation is not permitted by law.
• Damage to your personal property, except to the extent directly caused by our negligence where recovery is not limited by law.
• Conditions at the beach, ocean, or surrounding area that are outside our control.
• Acts or omissions of other beachgoers, guests in your party, or third parties.

You are responsible for all equipment from the time setup is complete until breakdown is finished. You must use equipment only as intended, keep it at your reserved setup area unless we approve otherwise, and protect it from theft, loss, and damage.

You agree to pay the full repair or replacement cost of any equipment that is lost, stolen, or damaged during your responsibility period. You are liable for such amounts whether the issue was:

• Not identified and confirmed with our team at setup, or
• Discovered after your reservation ends, including when damage was caused during your session but reported later.

If equipment is lost or damaged, we will provide a reasonable itemized assessment of repair or replacement cost. You authorize us to charge the payment method used for your reservation, or any other payment method you provide, for amounts owed under this section.

Failure to pay equipment charges may result in collection action, suspension from future bookings, and reporting where permitted by law.

Normal wear from appropriate use is not chargeable. You will not be charged for pre-existing damage that was documented and accepted at setup.

You and your guests must comply with applicable laws, beach rules, lifeguard instructions, and our team's reasonable directions.

You may not exceed the capacity of provided equipment, alter or disassemble equipment, use open flames near the setup without approval, engage in unsafe or disruptive behavior, or use the setup for commercial activity without our written consent.

You are responsible for supervising minors and guests in your party.

We may delay, reschedule, or cancel service because of unsafe weather, lightning, high winds, surf conditions, beach closures, access restrictions, or other events beyond our reasonable control.

Refund or credit treatment for weather-related changes is described in our Refund Policy.

We may decline a reservation request before capture or cancel a confirmed reservation for operational, safety, capacity, legal, or conduct reasons.

If we cancel before service delivery for reasons within our control, our Refund Policy applies. If cancellation results from your breach of these Terms, no refund is required except where mandated by law.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Arrivd and its owners, officers, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your conduct, your guests, your violation of these Terms, or your violation of any law or third-party rights, except to the extent caused by our gross negligence or willful misconduct where such limitation is not permitted by law.

Except as expressly stated in these Terms, our services and equipment are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

We do not guarantee uninterrupted service, specific beach conditions, or that a particular location will remain suitable throughout your session.

To the fullest extent permitted by law, Arrivd will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to a reservation will not exceed the amount you paid Arrivd for that reservation.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

These Terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict-of-law rules.

Except where prohibited, you agree that exclusive jurisdiction and venue for disputes arising out of these Terms or your reservation lies in the state or federal courts located in San Juan, Puerto Rico.

Before filing a claim, you agree to contact us at hello@witharrivd.com and attempt in good faith to resolve the dispute informally.

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last revised. Material changes will apply to new reservations after posting unless otherwise required by law.

Questions about these Terms: hello@witharrivd.com.